Frequently Asked Questions
Everything you need to know about caring for your curls.
Are Curly Heaven products suitable for all curl types?
Yes, our formulas are specifically designed to nourish and define patterns ranging from 2A waves to 4C coils. We recommend checking our 'Curl Guide' to find the specific routine that fits your porosity level.
Do your products contain sulfates, silicones, or parabens?
Absolutely not. We follow strict 'Curly Girl Method' standards, ensuring all our products are free from harsh sulfates, drying alcohols, silicones, and parabens to maintain your hair's natural moisture.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually arrive within 7-14 business days.
What is your return policy if my hair doesn't like the product?
We want you to love your curls. If a product isn't working for you, we offer a 30-day money-back guarantee on all first-time purchases, even if the bottle has been opened.
Are Curly Heaven products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients like honey or silk protein.
How can I track my shipment?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's portal so you can monitor your delivery in real-time.